State unitary enterprise "Mosgortrans" has established special "hot line" for reception of complaints about poor heating in overland public transport. The number of "hot line" is 9535547. While calling one should name the number of unheated car. According to acting State Standard salon of the bus should be warmed up till +15 degrees centigrade after 15 minutes of service if external air temperature is -25 degrees. "Mosgortrans" explains that the standard can not be realized in practice: drivers open doors every 3-5 minutes to let passengers in and out. Also "Mosgortrans" will reduce time needed for entering buses, which are equipped with control system of passenger`s pass. Smart-cards, which one should put to the device instead of passing through it, will be introduced into operation. Controllers will be issued certificate of new color every month. They are also obliged to wear special uniform from January 1. To struggle with delays of buses and trolleybuses all stops will be equipped with "electronic schedule" boards. These boards will contain information about exact schedule of the transport and possible delays.